And most of us don’t like any kind of conflict and therefore don’t handle it well. Many want to avoid it or deny it is there which doesn’t make it go away but instead creates more possible conflict. Sometimes people try to resolve it using power to win at the others expense. Or people subtly manipulate the other person to get what they want.
I haven’t always handled difficult situations well in the past (and I’m still working on it) but let me share with you my 3 useful strategies for coping with and resolving conflict:
1.Take a Mindful Moment – pause, breathe and don’t immediately react. Take the heat out of the moment, create some distance between the situation and your emotions and take time to listen to how you feel and gather your thoughts.
2.Be more kind – see the situation from the other person’s perspective. Be empathic to the other person and let them know that they have been heard.
3.Use ‘I’ statements – talk to the person about how you feel and own your feelings. It reduces the chance of the other person becoming defensive.
Julie is hosting ‘Managing Conflict – 5 Communication Techniques for Successful Resolution’ on 21st March. Email for more info firstname.lastname@example.org